Helpshift launches free Metaverse customer support plan

Did you miss the GamesBeat Summit 2022 session? All sessions are now available to stream. look now.

Helpshift has launched its first free plan for customer support within the metaverse app. The rollout of the new Feedback + plan will provide support for in-app and mobile augmented reality experiences.

San Francisco-based Helpshift provides fully automated customer service and user support for top mobile phone brands. And now it is preparing for a new generation of metaverse applications.

This is the first phase of the company’s rollout of Metashift, its patented user support and customer service solution for the Metaverse, the realm of all interconnected virtual worlds, as in novels such as Snowfall And One loan player.

The mobile app economy continues to grow rapidly, with revenue growing 31% year-on-year according to a recent report by To keep pace with this rapid growth and prepare for new opportunities in the metaverse, mobile app developers and product teams need to build a solid user feedback base.

Feedback + is a free plan that aims to empower app developers with new features to improve their user experience by making it easy to provide feedback, report bugs, and suggest improvements, all within the app. It also includes a customizable help center with the ability to create an unlimited number of FAQs, which helps users to easily navigate the app.

“The future of customer support lies in the app, and as it is the line between the mobile world and the blurring of the Metaverse, brands must be able to seamlessly provide support in immersive worlds where users find themselves. Come together to engage in new ways,” said Eric Vermillion. , CEO of Helpshift, in a statement. The staircase leading to this supporting receptor begins with the base of the reflexes. Helpshift has launched the first phase of Metashift, Our Feedback + SDK, to enable app makers to collect and analyze feedback and crash reports, provide them with metadata and knowledge to replicate their products, and ultimately provide an exceptional experience through their apps.

Helpshift’s Feedback Plan + offers a suite of tools in one free package. Its Software Development Kit (SDK) includes bug and crash reports, allows for user feedback, and provides a customizable help center, all in an integrated and seamless experience. Notes+ Users can organize, filter and sort the notes collected from their dashboard so they can use it to make proactive improvements to their apps.

As Metashift continues, additional patented and in-progress features such as blockchain validation, native VR support, and the ability to collect feedback in VR experiences will be released. The company said that those who integrate the SDK today will be ahead of the curve and benefit from the future of support.

Helpshift helps launch Feedback+.

“Our new Notes + SDK aims to help app makers drive growth with incredible product experience and continue to capitalize on emerging opportunities in the metaverse,” Vermillion said. “When the VR feedback features become available, Feedback+ users will already be ahead of their competitors in the metaverse. We have said long ago that we are on a mission to rid the world of poor customer service… well, that mission now includes the Metaverse as well.

Feedback + helps app makers improve their user experience by collecting real-time feedback and recurring based on that feedback. This improves customer experience, reducing turbulence and increasing application heraldry. Better feedback also helps ensure that all users, regardless of ability, can access the apps. For example, Feedback + helps users quickly communicate with app developers about issues they might encounter with the app if they are color-blind, visually impaired or deaf.

Feedback + offers some major benefits to app developers, such as collecting real-time feedback, receiving suggestions for improvement, reporting bugs and crashes, and unlimited frequently asked questions in the in-app FAQ center. application.

GamesBeat creed When covering the video game industry “where passion meets work”. what does it mean? We want to tell you how important the news is to you, not only as a decision maker in the game studio, but also as a fan of the game. Whether you’re reading our articles, listening to our podcasts, or watching our videos, GamesBeat will help you learn about and engage with the industry. Learn more about membership.

Leave a Comment