This is the reason why you do not receive your emails on

Over the past few days, users of email service are no longer able to access their emails via a third-party application. La Poste confirms and states “security reasons”, but the service can still be used.

Update May 5 at 7:25 pm. : La Poste Group has just provided us with new information regarding the courier service. explains that it has ” Decide Gradually raise the preventive measure Disable consultation of email accounts through third-party programs or applications (Windows Mail, Apple Mail app, Thunderbird, etc.). As a reminder, these are programs that use the POP / IMAP protocols).

La Poste group says to itself ‘Aware of the particular difficulties health professionals face’ And make sure of it “ teams are mobilized to restore the proper functioning of the service as a priority for these professionals in order to minimize the impact on their activity and their patients”. Moreover, we learn that “The technical system developed by the teams will start from A Huge protection mechanism Access by third-party applications to Selective release mechanism Consulting messages via another platform (via POP/IMAP) while keeping user data secure “.

Management tells us that The service will be restored gradually :

  • From Monday 9 May to selected health professionals Which will gradually see the reactivation of the service. It may take a few days for this service to recover.
  • From Wednesday 11 May to all users Who would be able to? gradually Access to the correspondence consultation through another platform.

In the meantime, would like to remind you that it is possible to consult your emails and manage your account. From webmail or mobile app. However, many of our readers told us that they are also having issues using these tools.

Updated May 4th at 12:35 PM. – The La Poste group contacted through a press release:

“The security of user data is the priority for the teams at la That is why since April 27th the disablement continues to consult with email accounts through any other platform. This relates, for example, to the consultation of emails via Message access programs, mobile applications, or other web messaging services.

This disabling of consultation with email accounts through any other platform follows the detection of abnormal behavior in attempts to access email accounts thanks to the continuous and proactive monitoring of the teams. These access attempts use a list of passwords and associated email messages from a set of data on the Internet. teams are mobilized to restore the proper functioning of the service as quickly as possible. However, this safeguard will remain in place until secure POP/IMAP access is restored to users.

Users can still check their emails and manage their accounts directly from or through the dedicated mobile application.

As a precaution, recommends its users to have a strong password that is changed regularly and to have an updated antivirus on each of their devices. It is also adding additional measures to enhance the security of communications.

The teams are aware of the inconvenience and apologize for the inconvenience caused. »

If you have Address @ laposte.netYou will definitely meet, some difficulties. Over the past few days, your email can no longer be accessed from third party email programs or applications. Do not try to change the settings or change the tools, the The problem comes from the courier service From the La Poste collection. You have to go to the website to find an information message; Pointing out that the POP and IMAP protocols “Temporarily closed”. Excite email service “security measure” It determines that messages are still accessible from the official website or mobile application.

The issue surfaced last week and affects tens of thousands of users. Therefore, at the moment, it is impossible to go through the Windows Mail app, Apple Mail, or even Thunderbird. On Twitter, the account of La Poste confirmed that “This action was taken for security reasons and for an indefinite period.”. You have to be patient with your illness; And Using the website or app To access their emails.

La Poste invites its users to wait

Remember that in the event of a breach, the service has a 72-hour period to notify CNIL. However, there is no indication that this is a breach and that personal data has been compromised. We will have to wait for a clearer communication from La Poste “Please wait a moment.”.

Mail visitor Its mail service users “wait a little longer.” © Screenshot / Twitter

In the face of the American giants Google (Gmail) or Microsoft (Outlook), relies on simplicity and claims an interface “intuitive”. A leading messaging service in France, the service offers basic functions such as the ability to create up to 6 aliases. It also offers 5GB of storage and finally, addresses can send up to 20MB of attachments and take advantage of integrated spam protection.

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