Metaverse arrives in corporate training

  • In the workplace, virtual reality (VR) and augmented reality (AR) can be used for training, business meetings, and to improve the customer service experience.
  • Morgan Mercer launched Vantage Point, which uses virtual reality to improve training on sexual harassment and diversity, equality and inclusion (DEI).
  • With the metaverse now entering its niche, Mercer is poised to expand its company’s ecosystem of leadership and development, international business negotiation skills, sales training, and other areas guided by customer needs.

In the workplace, virtual reality (VR) and augmented reality (AR) can be used for training, business meetings, and to improve the customer service experience.

Research has shown that virtual reality can reduce employee training time up to 60%Which means that virtual reality can help develop a more productive corporate culture.

Five years ago (before most people considered virtual reality to be more than just a gamer technology), 23-year-old Morgan Mercer had a vision. She saw the potential of using virtual reality as a platform for training and institutional development, but realized she had to start with a hot topic to prove the value of the strategy.

Morgan Mercer

His solution was to run useful position Using virtual reality to improve sexual harassment and diversity, equality and inclusion (DEI) training.

By using uniquely real people in live experiences rather than avatars, the company’s technology helps foster empathy and other soft skills by placing users in an immersive environment where they cannot be distracted by incidents of racial profiling, cultural appropriation, LGBTQ bias, harassment in the office, party, and more .

With the metaverse now entering its niche, Mercer is poised to expand its company’s ecosystem of leadership and development, international business negotiation skills, sales training, and other areas guided by customer needs.

In a Q&A with Morgan Mercer, I discussed how Metaverse/VR workplace training can be more effective than other types of employee training.

Allwork. The space: Do you think the metaverse is the future of workforce learning?

Morgan Mercer: When looking at virtual reality and augmented reality applications, the only way to learn before it was created was through real life experience, but real life experience can be costly and have negative effects from an emotional point of view.

In immersive environments, you can actually simulate internal and external stimuli that might be present, and because your brain perceives them as real, you can create very deep situations where you’re practicing – you’re not just role-playing. Actually in position. This naturally lends itself to educational learning within the corporate space.

Whether it’s sales training or association training – which has a direct impact on the bottom line – the only way to learn is by doing, in order to gain skills and gain as much experience as possible.

The immersive environment allows you to get the same level of expertise in a much faster and less expensive way, with fewer negative impacts and overall greater benefit to business and the way their training is traditionally structured.

Allwork.Space: Is workplace virtual reality training more effective than other types of employee training?

Studies have already shown that this is the case. There is a lot of research out there.

Among individuals we tend to behave in a groupthink manner—meaning that we will make decisions made by our peers or colleagues because we don’t want to be ostracized, or both unconsciously do the things we know we should do, whether or not that’s the thing we’ll actually do when situation arises.

There is a lot of research on how people say they will react to what they actually do. So when you’re in an environment where it’s a solo experience, you’re actually behaving the right way in real life.

You can often create group experiences where you can do things like bring in facilitators and then hold facilitation sessions in an immersive environment where you’re actually talking to someone – perhaps across the world and from a different department or company in a completely different country. It opens up possibilities that we don’t have now.

Allwork.Space: How exactly does Vantage Point work? What scenarios are trainees placed in?

It depends on the learning objectives of the experiment.

The value of technology allows you to approach things from different angles and perspectives, providing a layer of depth for learning and understanding. One of the useful things about any aspect of being in a workforce is the ability to think critically, the ability to discern and really understand how different people can understand a situation, the underlying components or an agenda, and the emotion behind a decision or a continent. , regardless of the scenario.

We offer a variety of different perspectives to give trainees first-hand experience. We make use of things like the invasion of personal space and the tone and detail of the situation.

You are placed in photo-realistic scenarios. It could be an office environment where you sit or people with your colleagues during a presentation. It can be a first person experience of racial profiling when you leave the office.

You are given the opportunity to practice advocacy, identify the behavior of another person, and possibly talk to them. And then, depending on what you’re doing, it’s neither good nor bad, but there are nuances.

So there are things that are more fair and less fair, and there is somewhere in between. Depending on what you’re doing, we actually give you instant feedback…what you did well, when you got it wrong, what could have been better…then we put you in a different situation.

There is a lot to be said about the power of virtual reality.

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